Refund policy

Returns & Refunds

We hope you love your Flint & Teal order. As our prints are produced to order through our fulfilment partner, please contact us before attempting to returning any item so we can provide the correct return instructions. 

 

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible after delivery. Include you order number, a description of the issue and clear photographs of the item and packaging where applicable.

We will review the issue and, where appropriate, arrange a replacement or refund at no additional cost to you.

 

Cancellation and change of mind

If you wish to cancel or return an order, please contact us with in 14 days at flintandteal@gmail.com before sending anything back. We will provide instructions based on your order and your applicable consumer rights.

Items should be returned in their original condition. Unless the item is faulty, damaged or incorrect, return postage costs are the customers responsibility.

Please do not send products to the address shown on your parcel or to Flint & Teal without contacting us first, as this may be a fulfilment or carrier address and we cannot guarantee that an unauthorised return will reach us.

 

Refunds

Once a refund has been approved, it will be issued to your original payment method. For returned orders, refunds will be processed within 14 days of us receiving the returned item. Please allow additional time for your bank or payment provider to process the refund.