Shipping policy

All Flint & Teal products are made to order. Once your order has been placed, it is sent to our specialist print fulfilment partner for production and dispatch. 

Processing and dispatch

Most orders are produced and dispatched within 1-3 working days. Processing times may vary depending on the product, destination, weekends, public holidays and periods of high demand.

Delivery

Estimated delivery times shown at checkout are estimates only and begin once your order has been dispatched. Delivery times may vary depending on your location and the postal or courier service used.

We work with a global fulfilment network, which means orders may be produced and dispatched from a facility close to the delivery destination where possible.

Tracking

Tracking information will be provided where available. Please allow some time after dispatch for tracking information to update.

International orders

International delivery times may very. Customs procedures, local postal services and other circumstances outside our control may occasionally cause delays. Depending on the destination country, import duties, taxes or customs charges may also apply. Where charged, these are the responsibility of the customer unless otherwise stated at checkout. 

Incorrect addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order. Please contact us as soon as possible if you notice an error. Once an order has entered production or been dispatched, we may be unable to change delivery address.

Lost or damaged orders

If your order arrives damaged or appears to have been lost in transit, please contact Flint & Teal as soon as possible. For damaged items, please include clear photographs of the item and packaging so that we can investigate the issue with our fulfilment partner.

Where an order is confirmed as damaged or lost in transit, we will arrange an appropriate replacement or other remedy in accordance with statutory rights.

Delivery delays

Flint & Teal cannot guarantee specific delivery dates and is not responsible for the delays caused by postal services, couriers, customs, severe weather or other circumstances outside our reasonable control. This does not affect your statutory rights.